Silver Horizons Advisors ("Silver Horizons," "we," "us," or "our") helps families in Tulsa, Oklahoma City, and the surrounding communities find senior living options. We know that when you reach out to us, you are often sharing sensitive details about someone you love. This policy explains what we collect, why, and how we protect it.
01Information we collect
We collect information you provide directly when you fill out a form, call us, or email us. Depending on the form, this may include:
- Your name and contact details (phone number and, on some forms, email address)
- The city or area you are looking in
- The type of care you are exploring (such as assisted living or memory care)
- Your timeline or urgency
- Any notes or details you choose to share about your situation or your loved one
We also automatically collect limited technical information when you visit our website, such as your device type, browser, and pages viewed, through standard web technologies and any analytics or mapping tools embedded on the site.
02How we use your information
We use the information you provide to:
- Respond to your request and have a local advisor contact you
- Understand your loved one's care needs, budget, and preferences
- Recommend senior living communities and coordinate tours on your behalf
- Follow up with you during and after the search and transition
- Send you confirmations, updates, and information you have asked for
- Improve our website and the help we provide
03How we share your information
We share your information only as needed to help you, including with:
- Senior living communities. To arrange tours and provide recommendations, we share relevant details with the communities we believe may fit your needs. These communities may contact you directly.
- Service providers. We use trusted third-party tools to run our business, such as our customer relationship management (CRM) platform, email delivery, and website hosting. They process information on our behalf and are expected to protect it.
- Legal reasons. We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, or property of our families, our partners, or Silver Horizons.
04How we are paid, and what that means for you
Our service is free for families. When a family moves into a community we recommended, that community pays Silver Horizons a referral fee. This does not change the price you pay the community, and it does not create any cost or obligation for you. We disclose this relationship openly because it is part of being honest about how your information is used: the communities we connect you with are part of how we are compensated.
05Text messages and calls
If you give us your phone number, you agree that we may call or text you about your request. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can ask us to stop calling by telling any advisor. Opting out of messages will not remove information you have already shared, but we will honor your contact preferences going forward.
06Email communications
When you contact us, we may send you confirmation and follow-up emails related to your request. These are transactional messages tied to the help you asked for. Any non-essential emails will include an unsubscribe link, and you can opt out at any time without affecting the assistance we provide.
07Cookies and website tools
Our website may use cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use the site. We may also embed third-party tools such as maps. You can control cookies through your browser settings, though disabling them may affect how parts of the site function.
08How we protect your information
We take reasonable steps to protect the information you share with us, and we rely on established service providers that maintain their own security practices. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please share sensitive details only through the channels we provide.
09Your choices and rights
You may:
- Ask what information we hold about you
- Ask us to correct or update your information
- Ask us to delete your information, subject to any records we must keep
- Opt out of calls, texts, or marketing emails
To make any of these requests, contact us using the details below. We will respond within a reasonable time and in line with applicable law.
10Children's privacy
Our services are intended for adults arranging care for themselves or their loved ones. Our website and forms are not directed to children under 13, and we do not knowingly collect their information.
11Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated more directly where appropriate.
12Contact us
If you have questions about this policy or how your information is handled, please reach out:
Silver Horizons Advisors
Serving Tulsa & Oklahoma City, Oklahoma
Phone: (918) 706-7233
Email: [email protected]
Website: https://silverhorizonsadvisors.com
Silver Horizons Advisors provides senior living referral and advisory services. We are not a medical, legal, or financial advisor, and information on this site is general in nature and not a substitute for professional advice.